Your privacy is important to us.

1. What personal information does the Sheetform collect through its websites and how is it collected?

By visiting any domain or subdomain of Sheetform.com, your IP address and other usage metrics will be logged along with the dates and times of access. If you purchase software via our website, we may collect from you personal data about your names, email address, company name, and license code. If you decide to purchase third party software via our website, we may collect from you personal data about your names, email address, company name, and license code. Please keep in mind that Stripe or Braintree may collect credit card information about you. We neither collect nor have access to such information. Before providing any personal data to PayPal, Braintree or Stripe, please make sure that you have read their privacy policies.

If you register a Pro account, we may collect your name, address and related information like VAT number, occupation etc. and a. All financial transactions related to the use of Pro accounts are handled through Braintree and PayPal. Any personal information provided by you to Braintree and PayPal will be processed by them in accordance with their privacy policies. We kindly request you to provide your personal information to Braintree and PayPal only after reviewing their privacy policies and understanding what types of personal information they will collect from you. Please note that we DO NOT store your payment information. Braintree and PayPal handle all the steps in the payment process on their websites, including data collection and data processing. The personal information collected in respect to Pro accounts is stored on Auth0, a company providing single sign-on services. We do not store the information collected in respect to Pro accounts on our own infrastructure.

2. How does the Sheetform keep your personal information secure?

Sheetform takes all necessary measures to keep your personal information private and secure. Only authorized Sheetform staff have access to your personal information. All Sheetform staff who have access to your personal information are required to adhere to Sheetform’s Privacy Policy. Sheetform maintains a secure IT environment and has the appropriate measures in place to prevent unauthorised access (i.e. hacking). All communication and file transfers to and from our server are encrypted with SSL. Passwords for the Pro accounts are never stored in plain text and are encrypted on secure third party services and no one has access to them.

3. What purposes does Sheetform use your personal information for?

We do log your IP address and other usage metrics for administration and analytical purposes to improve our products

We use the email address collected by you to communicate with you. If you provide us with personal data when purchasing software, we will use that data to issue a software license to you, provide you with a customer support, or issue a refund to you.

All information collected in respect to the registration of your Pro account will be used solely for: (1) providing you with an invoice; (2) allowing you to pay the fees for using your Pro account; (3) managing your Pro account; (4) sending you promotional emails; and (5) delivering our newsletter to you. The VAT number provided by you will be validated by using the VAT-validation service offered by the European Commission.

If you would like to stop receiving promotional emails from us, please send an email to support@sheetform.com with the word “Unsubscribe” in the subject line.

4. Who does Sheetform disclose your personal information to and why?

If you would like to purchase software, we will share the personal data collected by us with Solid Documents in order to provide you with the requested software. Solid Documents may use your personal data to send you promotional materials. Before purchasing software, please make sure that you have read the privacy policies of Solid Documents.

Sheetform will never share your personal information with any Third Party business organisation that intends to use it for direct marketing purposes unless you have given us specific permission to do so.

Sheetform may share your personal information with Third Parties, but only in the strictly limited circumstances set out below:

We may supply your personal information to Third Parties (such as our internet service providers) who help us administer our websites. Some of these business partners may be located outside Hong Kong. These Third Parties must at all times provide the same levels of security for your personal information as Sheetform and are bound by a legal agreement to keep your personal information private and secure and to process it only according to Sheetform’s specific instructions.

We may also supply your personal information to government bodies and law enforcement agencies if: we are required to do so by applicable law; or, if in our good faith judgment, such action is reasonably necessary to comply with legal procedures; to respond to any legal claims or actions; or to protect the rights of Sheetform or its customers and the public.

5. How can you see, check, change or delete the Personal Information you send to us?

We allow you to access, modify, or delete the personal data collected by us. If you would like to do so, please contact us at info@sheetform.com. We will get back to you as soon as possible.

Please note that uploaded and processed files are never stored longer than an hour on our servers and are then deleted permanently. During this hour, your files are not accessed, copied, analyzed or anything else unless you provide us with the explicit written permission to do so. Please do not contact us for deleting files because they are always deleted automatically within a time period of one hour commencing on the time when you upload them on Sheetform.com.

6. How do we store User Files and generated Forms and Data

All the files uploaded for processing on Sheetform.com are stored on an appropriate server infrastructure for processing and the download afterwards. All user-uploaded files as well as the converted forms files and collected form data will be deleted one hour after new form data has been submitted and delivered to the form owner. We keep the files for the sole purpose of giving you enough time to download them. During that time, we don’t look at the files or mine any data from them. No backups are made of any uploaded files nor their processed output neither are the contents monitored without the explicit permission of user.

7. Which countries will your personal information be sent to and why?

When you use our services, your information, including personal data, may be transferred to and from servers located in the other countries. Uploaded files and generated files through our service are never stored longer than one hour. Also, original user files as well as processed files are never shared with third parties, unless such parties are subject to confidentiality obligations.

We comply with the Hong Kong-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information Hong Kong to the United States.

If we do transfer your personal data outside Hong Kong, then we shall make every effort to ensure that your personal data is processed in accordance with the applicable law.

8. COOKIES (“Tracking Technology”) – How and why does Sheetform use them?

A cookie is a small piece of data placed on your computer’s hard drive that enables a service to monitor websites. We do not use any cookies on our site with the exception of cookies solely for functional purposes, without storing any user information. Third party applications that we use, such as Dropbox, Google Drive, Google Analytics, Google DoubleClick, and Google Adsense do use cookies on our site to help analyse the web traffic or determine targeted advertisements based on your preferences. To opt out of Google’s use of cookies, please visit the Google ad and content network privacy policy. If you prefer not to use cookies at all, we recommend adjusting your browser settings accordingly. If you are unsure how to do that, use your favorite search engine to find out everything about it or visit aboutcookies.org.

9. How do we handle Like Buttons?

We know that you like to click on “Like” buttons. Therefore, Sheetform.com features “Like” buttons from Google Plus, Facebook and Twitter. However, these “Like” buttons may track users. Before using Sheetform.com, please make sure that you are familiar with the privacy policies of Google, Facebook, and Twitter.

10. Why do we track Errors?

Although we put our best efforts to ensure the best quality of our services, sometimes our website may experience tough moments. We use specific services in order to track errors on Sheetform.com that affect our customers. We do not provide such services with personal information about our users.

11. How long does Sheetform keep your personal information?

Please note that uploaded and processed files are never stored longer than an hour on our servers and then are deleted permanently. During this hour your files are not accessed, copied, analyzed or anything else except we have the explicit permission of the user for example for a support case.

We will keep your personal data for as long as it is necessary to provide you with our services. If your personal data is no longer necessary, we can keep it in an identifiable form for maximum one year. However, we are obliged by the Hong Kong law to keep invoices and transactional data for more than 10 years.

12. Can Sheetform change the terms of this Privacy Policy?

By using our website, you allow us to collect, delete, use, and share your personal data in accordance with this Privacy Policy.

Sheetform may occasionally make changes and corrections to this Privacy Notice. Please check this Privacy Policy regularly to see the changes and how these may affect you.

13. Where can I find more information on legal issues concerning Sheetform websites and my legal rights and responsibilities?

As Sheetform is a company based in Hong Kong, the laws that govern and apply to this website are those of Hong Kong. For more detailed information please consult the “Terms and Conditions” page.

14. IMPORTANT – Why do I have to accept the terms of this Privacy Notice?

Sheetform uses the Internet to collect and process your personal information. This naturally involves the processing and transmission of your personal information across borders.

This Privacy Notice provides you with all necessary information (in an easily accessible way) to make an informed choice as to whether to use our websites and to send your personal information to Sheetform or not.

Therefore, by browsing our websites and communicating electronically with us, you acknowledge and agree to our Processing of your (indirect) personal information (cookies, connection and system information) in the manner set out in this Privacy Policy.

If you have any questions regarding this Privacy Policy please contact Sheetform by using the email support@sheetform.com and we will be pleased to assist you with any additional queries you may have.